along with your clubcard will be posted to you within 7 to 10 days.
WHAT DO WE WANT TO KNOW?
- Contact information including email address, postal address and telephone numbers
- Demographic information such as: age, gender, marital status, household size, and communication preference
WHAT ARE WE DOING WITH YOUR INFORMATION?
Top Spot and the third parties set out below may collect the following information in order to fulfil orders, complete transactions and for the servicing of our membership programme.
Our legal basis for the processing of this data is contractual in order to complete transactions at point of sale and fulfil requested orders and consensual for ongoing marketing in order to understand our customers needs and provide a better service
Data is processed for the following reasons
- We use this data to improve our products, services and your Top Spot experience online and in our Club
- We use this data to send promotional emails dependent on your personal preferences via an opt-in process at point of sign-up. These include emails regarding our:
- Live Music
- Special events
- Special offers
- New products
- We may on occasion use your data to contact you for market research purposes and in order to improve our products, services and your “Top Spot” experience. We may contact you by:
- Direct mail
WHO IS “TOP SPOT” SHARING THIS WITH?
These third-parties acting include the following:
- Impact Data – Used to distribute marketing and non-marketing newsletters
- Wireless Social. – Used to collect and collate individuals data for market research processing by “Top Spot ” through the free wifi
“Top Spot” has ensured that all third-parties adhere to their responsibilities as “data processors” as defined in the EU General Data Protection Regulation.
HOW ARE WE KEEPING YOUR DATA SAFE?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
As a members club and as part of our license “Top Spot” will hold your personal data for as long as you want to be a member of the club.
WHAT RIGHTS DO YOU HAVE?
Under article 7 of the EU General Data Protection Act you have the right to withdraw your membership at any time. It is “Top Spot’s” responsibility to make this process as simple as the initial consent giving.
Under article 15 of the EU General Data Protection Act you have the right to request details of personal information which “Top Spot” hold about you.
Under article 17 of the EU General Data Protection Regulation you have the right to request that your data is erased
Under article 18 of the EU General Data Protection Regulation you have the right to restrict the processing of your data. This is applicable in the following circumstances:
- The accuracy of the data is being contested and Top Spot are in the process of verifying this
- The data has been unlawfully obtained and restriction has been requested by the individual rather than erasure of the data
- The individual requires Top Spot to keep the data in order to establish, exercise and defend a legal claim
Under article 20 of the EU General Data Protection Regulation you have the right to receive the data you have requested in a structured, commonly-used and machine readable format. Furthermore you have the right to send this data transmitted to one data controller to another (where technically feasible).
It is our duty to respond to your request regarding any of the reasons described above within one month of the original request unless otherwise specified by us when requests are deemed complex or numerous. It is Top Spots duty to specify the reason for this extension.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us at the above address or email us on firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.
WHAT WE WON’T DO WITH YOUR DATA
“Top Spot” will not sell, distribute or lease an individual’s personal information.
WHAT ARE COOKIES?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
WHAT HAPPENS WHEN YOU LEAVE OUR WEBSITE?
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.